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Support

Virgin Media Support & Help

There are numerous ways in which you can contact Virgin Media Support. Via the phone, newsgroups or contact forms. You now have to pay for calls made to support, however if the fault is deemed to be their responsibility then they will refund the charge - if you ask them during the call.

Phone

• 0800 561 0061 status updates.
  Live service news, a free fault line.
• 0906 212 1111 for Broadband technical Support
  Calls are charged at 25p per minute. There is a 10p connection fee from Virgin Media landlines. Charges from mobiles and other networks may vary.
• 0906 706 0000 for Dial Up technical Support
  Calls cost 50p per minute. Calls from mobiles and some networks may cost more.

Newsgroups

The Virgin Media hierarchy of newsgroups(virginmedia) has been split down into various types, hi-speed, mail, pwp etc not all of these currently have support groups but most should have discussion groups. The support groups for all users are due to be implemented shortly. Please remember to choose the most appropriate group for any post you make.

Contact Forms

These can be accessed via the ‘By email‘ section within the Virgin Media website.

User Support & Help

It may be possible that other users have had similar technical difficulties and may be able to help out. Again there are a few different methods for accessing such help.

• Via our forums.
• Via the discussion and self help groups within the Virgin Media hierarchy of newsgroups.
• Other online forums.

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