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blueyonder Contact Details
Contact by Telephone
| Service Status Information | 0800 953 2000 (free) |
| Dial Up Technical Support for Surf Unlimited and Pay-As-You-Go Internet customers. | 0906 706 0000 Premium Rate (5) (Calls charged at 50p per minute, plus 6p connection charge. Calls from mobiles and some networks may be charged at a higher rate). |
| HSI Technical Support | 0845 142 4422 Local Non-geo Rate (Calls charged at 3.95/1.49/1.00p per minute Daytime/ Evening/ Weekend, plus 6p connection charge. Calls from mobiles and some networks may be charged at a higher rate). |
| blueyonder WorkWise Support | 0800 953 1001 (free) |
| Digital/Interactive TV Technical Support | 151 (free call from a Telewest phone line) or |
| HSI Sales Enquiries | 0800 953 5000 (free) |
| General Sales Enquiries (all products) | 0800 953 5383 (free) |
| Customer Services (all products) Billing/upgrades/downgrades/other enquiries |
150 (free call from a Telewest phone line) or 0845 142 0000 Local Non-geo Rate (Calls charged at 3.95/1.49/1.00p per minute Daytime/ Evening/ Weekend, plus 6p connection charge. Calls from mobiles and some networks may be charged at a higher rate). |
Contact by Web
| Main Web Site | http://www.virginmedia.com/customers/ |
| Help | http://www.virginmedia.com/help/ |
| Helpdesk Contact Forms | http://help2.virginmedia.com/contactus |
| Abuse Contact Forms | http://netreport.virginmedia.com/netreport/index.php? |
| Mailing List Server | http://lists.blueyonder.co.uk |
Contact by Newsgroup
- blueyonder.support.access.dialup
- blueyonder.support.access.hi-speed
- blueyonder.support.mail
- blueyonder.support.usenet
- blueyonder.support.pwp
Head Office Address
Telewest Communications (blueyonder)
Genesis Business Park
Albert Drive
Woking
Surrey
GU21 5RWTel: (01483) 750900
Please Note:
All Account or Finance issues relating to Surf Unlimited or blueyonder must
be referred in the first instance to your local Telewest franchise, as Support
do not have access to your account details.
Refunds for HSI can be dealt with by Tech Support though.
Last Amended : 2003-10-19 by elfin
Original Author : Unknown
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